Team News Riveting
Hyderabad, July 31
NMDC, India’s largest producer of iron ore launched its Customer Portal-Darpan today at its Head office.
Amitava Mukherjee, CMD (Additional Charge) led the launch in the presence of D K Mohanty, Director (Production); Vishwanath Suresh, Director (Commercial) and other senior officials of the company.
NMDC’s initiative to launch its Customer Portal is a strategic progression towards expanding its mines
and evacuation capacity as the company strives to serve existing and potential customers from the
industry. Darpan will provide a one stop solution in facilitating faster and smoother transactions for its
customers, ensuring transparency and accountability.
Speaking on the occasion, Amitava Mukherjee, CMD (Additional Charge), NMDC said, “As one of
India’s mining giants, it is NMDC’s responsibility to execute its futuristic vision of foraying into
expansion plans that boost the country’s economy, including digital initiatives that enhance customer
interface experience. Darpan portal is an excellent opportunity to connect with our customers. With the
help of the portal, they can now simply log on and raise their request or provide feedback from a single
touchpoint.”
Commenting on the above, DK Mohanty, Director (Production) said, “The NMDC customer portal
will be an ideal platform to fastrack business processes and help the customers identify and track
deliverables which will definitely increase efficiency in our operations.”
Vishwanath Suresh, Director (Commercial) said, “NMDC is committed to building a transparent
ecosystem. To achieve that, necessary steps and initiatives have been adopted to promote transparency
and address issues that strengthen our approach towards customer satisfaction.”
NMDC also launched its Product Brochure that documents the latest advancements undertaken by the
Company including product specifications from Bailadila and Donimalai, ESG and sustainability
initiatives.
